It’s hard not to feel ripped off when you get hit with unexpected roaming charges while traveling abroad, whether these come from making phone calls or checking e-mail. Take it from Jeff Gardner, who received a bill from Verizon for US$11,000 after spending four days in Jamaica. Before the trip, Mr. Gardner, who runs a fly-fishing business in Grayling, Michigan, said he called Verizon to find out what it would cost to use his cellphone for calls and his wireless air card to check e-mail on his laptop while in the Caribbean. He said he was told that calls would be about $2 a minute and that there would be no extra charges for data as he was on an unlimited plan. The latter part turned out to be wrong.
I don’t mind paying a fair amount for fair service, but $11,000 for just four days is ridiculous, especially considering Mr. Gardner used his phone sparingly on the trip. That statement Verizon made about there being “no extra charges for data” is an outright lie and I'm just thankful those nutjobs aren't providing any services in New Zealand. Mr. Gardner should sue.
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